Privacy policy

Privacy Policy

Morecambe Counselling Space takes your privacy and data protection very seriously. This policy outlines how I collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

I am Nikolett Dravecz, the owner and data controller of Morecambe Counselling Space. I am registered with the Information Commissioner's Office (ICO) under registration number [Insert your ICO number once registered].

If you have any questions about how your data is handled, you can contact me directly at [Insert your business email address].

2. The Information I Collect

When you engage with my practice (via this website, phone, or email), I may collect the following information:

• Contact Details: Your name, email address, and phone number.

• Inquiry Details: Any information you choose to share with me on the "Get in touch" form regarding what brings you to counselling.

• Session Notes: Brief, hand-written or securely digitalised notes kept after our sessions to support our ongoing therapeutic work. These are kept strictly confidential and anonymous.

3. How I Use Your Information

I only use your data to:

• Respond to your initial inquiries and arrange consultation calls.

• Provide professional, safe, and ethical counselling services.

• Fulfill my professional duties under the National Counselling and Psychotherapy Society (NCPS) Code of Ethics.

4. Confidentiality and Sharing

Your information is strictly confidential. I will never sell, rent, or share your personal details with third parties for marketing purposes.

I will only share your information outside of our sessions in the following rare circumstances:

• Legal Duty or Safeguarding: If I believe there is a serious risk of harm to yourself or someone else, or if I am required to do so by a court of law. Wherever possible, I will discuss this with you first.

• Professional Supervision: As required by the NCPS, I regularly discuss my clinical work with a qualified supervisor. Your identity is always kept anonymous during these professional consultations.

5. Data Storage and Security

• Digital Data: Any emails, contact forms, or digital communications are stored on password-protected, encrypted devices.

• Session Notes: Any notes are kept securely locked away (if physical) or heavily encrypted (if digital). They are stored using anonymous tracking codes rather than your full name.

• Retention: I retain client records for 5 or 7 years after our work together ends, in line with insurance and professional recommendations. After this period, all records are securely destroyed.

6. Your Rights

Under UK data protection laws, you have the right to:

• Request a copy of the personal data I hold about you.

• Request that I correct any inaccurate information.

• Request that I delete your personal data (subject to certain legal exceptions regarding clinical record keeping).

If you are unhappy with how your data is handled, you have the right to raise a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.